Terms and Conditions of Business and Cancellation – Hotel Troense
Booking
A reservation is only finally confirmed when Hotel Troense has sent a written confirmation by email.
The hotel reserves the right to request a payment card as a guarantee or prepayment for special stays, offers, or events.
2. Payment
Unless otherwise agreed, payment for your stay is due upon arrival or departure.
For special packages, offers or events, prepayment or a deposit may be required. This will always be stated in the confirmation.
3. Cancellation – individual reservations (1-4 rooms)
Cancellation is free of charge until 72 hours before arrival at 12:00.
If cancelled later than this time, the price of the first night will be charged.
In the event of a no-show or early departure, the full amount of the reservation will be charged, unless otherwise agreed.
Cancellation must be made in writing by email.
4. Longer stays
For stays of 5 consecutive nights or more, special cancellation terms may apply. These will be stated on the booking confirmation.
5. Groups (5 rooms or more)
Individual agreements apply to groups.
Cancellation deadlines, payment terms and any deposits are stated in the specific agreement or confirmation.
6. Companies and events
For weddings, parties, meetings and similar events, separate terms are drawn up.
The hotel may require a deposit upon confirmation.
The final number of participants must be communicated by the date specified in the event agreement.
7. No-show
In the event of non-appearance without cancellation, the reservation will be considered a no-show, and the hotel is entitled to charge the full amount according to the applicable terms.
8. Gift voucher
Gift vouchers can be used up to their expiry date and cannot be exchanged for cash, unless required by law.
9. Force majeure
Hotel Troense is not liable for failure to fulfil its obligations due to circumstances beyond the hotel's control, including fire, strike, lockout, natural disasters, epidemics or official orders.
In the event of force majeure, the parties shall seek a reasonable solution in accordance with applicable law.
10. The Guest's Responsibility
The guest is responsible for damage to the hotel's buildings, furnishings or equipment, which is caused by the guest or persons whom the guest has given access to the hotel.
11. Personal Data
Hotel Troense processes personal data in accordance with current data protection legislation and uses them exclusively for the administration of reservations and stays.
12. Claimant
Any deficiencies during your stay should be reported to reception as soon as possible so that the hotel has the opportunity to rectify the situation during your stay.
13. Contact Details
Hotel Troense
Strandgade 5
5700 Svendborg
+45 62 22 54 12
mail@hoteltroense.dk
Company Registration Number: 46284135
14. Choice of law
All agreements are subject to Danish law.
Should a room be cancelled before 12:00 PM, 2 days prior to arrival, it will be free of charge.
In any event, the hotel may require to be indemnified for expenses relating to specially agreed services that cannot be cancelled.
Reductions to the number of rooms booked will be made at no charge if they are requested before 12:00 pm, two days prior to the stay.
If the number of booked rooms is reduced after 12:00 PM, two days before the stay, the hotel may claim compensation equivalent to 100% of the cancelled services.
Complaint
You can contact us by email at mail@hoteltroense.dk. Tel. no.+45 62 22 54 12
Personal data
In order for you to enter into an agreement with us at hoteltroense.dk, we require the following information:
Name
Address
Telephone number
Email address
We are registering your personal data for the purpose of receiving an order from you.
Personal data is registered with Hotel Troense and stored for five years, after which the data is deleted.
When personal data is collected via our website, we ensure that it is always done with your express consent, so that you are informed about precisely what information is being collected and why.
The director and staff of Hotel Troense have access to the information recorded about you. The data controller for hoteltroense.dk is Hotel Troense. We do not store customer information encrypted. We do not transmit customer information encrypted.
Information provided to Hoteltroense.dk is used only in connection with the order and dispatch of the item. Otherwise, this information is in no way passed on to third parties, and we do not register any personally sensitive information.
As a registered guest at Hotel Troense, you always have the right to object to the registration. You also have the right to access information registered about you. You have these rights according to the Data Protection Act, and any inquiries in connection therewith should be directed to Hotel Troense via email at mail@hoteltroense.dk
Courses & Conferences
Cancellation: Cancellations of a course/conference before 12:00 PM, 4 weeks prior to the event, will be free of charge.
Should a course/conference be cancelled before 12:00 PM, one week prior to the event, the hotel may claim a refund equivalent to 50 % of the price for the booked meals.
If a course/conference is cancelled before 12:00 noon, 2 days prior to the event, the hotel may claim compensation equivalent to 75 % of the price for the booked meals.
Upon cancellation of a course/conference, after 12.00 PM, 2 days prior to the event, the hotel requires compensation equivalent to 100 % of the price for the booked covers.
The hotel can in any event require to be indemnified for expenses for specially agreed services that cannot be cancelled.
Changes
If the number of ordered envelopes is reduced no later than 12:00 PM, 4 weeks before the event takes place, this will be done at no cost.
When reducing the number of booked covers by 10 %or more, before 12:00 PM, 1 week before the event, the hotel may charge compensation equivalent to 50 % of the price for the number of cancelled covers exceeding the initial 10 %.
Example:
If 100 covers have been booked and 15 covers are cancelled 10 days before the event (before 12:00, 1 week before the event), the 10 covers (the 10 %) can be cancelled free of charge, whereas the remaining 5 covers (in addition to the 10 %) must be settled at 50 %of the agreed cover price.
If the number of ordered covers is reduced by 10 %or more, later than 12:00 PM, 1 week before the event, the hotel may claim compensation corresponding to 75 % of the price for the number of cancelled covers exceeding 10 %.
If the number of confirmed covers is reduced after 12:00 PM the day before the event, the hotel will charge 100% of the price for the confirmed covers. In all cases, the hotel may require compensation for expenses incurred for specially agreed services that cannot be cancelled.
Function
For a company event, a booking for 20 people or more is understood.
Cancellation: If a company event is cancelled before 12:00 PM, 4 weeks prior to the event, there will be no charge.
If a company event is cancelled before 12:00 PM, one week prior to the event, the hotel may claim compensation equivalent to 50 % of the price for the booked covers.
On cancellation of a company event, before 12:00 PM, 2 days before the event, the hotel may claim compensation equivalent to 75 % of the price for the booked covers.
For cancellation of a company event, after 12:00 PM, 2 days before the event, the hotel requires compensation equivalent to 100 % of the price for the booked covers.
The hotel can in any event require to be indemnified for expenses for specially agreed services that cannot be cancelled.
Changes
If the number of ordered envelopes is reduced no later than 12:00 PM, 4 weeks before the event takes place, this will be done at no cost.
When reducing the number of booked covers by 10 %or more, before 12:00 PM, 1 week before the event, the hotel may charge compensation equivalent to 50 % of the price for the number of cancelled covers exceeding the initial 10 %.
Example:
If 100 covers have been booked and 15 covers are cancelled 10 days before the event (before 12:00, 1 week before the event), the 10 covers (the 10 %) can be cancelled free of charge, whereas the remaining 5 covers (in addition to the 10 %) must be settled at 50 %of the agreed cover price.
If the number of ordered covers is reduced by 10 %or more, later than 12:00 PM, 1 week before the event, the hotel may claim compensation corresponding to 75 % of the price for the number of cancelled covers exceeding 10 %.
If the number of confirmed covers is reduced after 12:00 PM the day before the event, the hotel will charge 100% of the price for the confirmed covers. In all cases, the hotel may require compensation for expenses incurred for specially agreed services that cannot be cancelled.
